1.Purpose and scope
These Terms and Conditions of Sale (the “Terms”) govern access to and use of the Fenli service (the “Platform”), published by Sunny Vision Group SL (the “Publisher”), as well as any order for services placed with the Publisher.
Fenli is intended exclusively for professionals (installers, resellers, factories, architects, craftspeople, companies) acting in the course of their business. It is not intended for consumers.
Any use of the Platform or creation of an account implies unreserved acceptance of these Terms, which prevail over any other document of the User.
2.Definitions
“User”: the professional who creates an account or uses the Platform. “Factory”: the manufacturer whose ranges and prices are offered on the Platform. “Quote”: the pricing document generated via the Platform. “Order”: the supply request sent to a Factory on the basis of a Quote.
3.Description of the service
Fenli is a platform for pricing and ordering joinery (windows, shutters, garage doors, aluminium, PVC and related products) which allows, in particular:
- creating a Quote by voice (dictation or conversation), by document scan or with the configurator, from a phone, tablet, WhatsApp or computer;
- pricing several products from several Factories on a single Quote;
- obtaining technical advice provided by the AI assistant;
- sending Quotes to the User’s customers, having them signed and tracking when they are read;
- transmitting Orders to Factories;
- tracking teams and after-sales service, and using marketing tools.
The features available depend on the plan subscribed to and may change over time.
4.Account and access
Access to certain features requires an account. The User provides accurate and up-to-date information, keeps their login credentials confidential and is responsible for all activity carried out from their account. They shall inform the Publisher without delay of any unauthorised use.
The Publisher may refuse or suspend access in the event of breach of the Terms, fraudulent use or any threat to the security of the Platform.
5.Prices and payment
The applicable pricing terms are those of the plan subscribed to or communicated in writing to the User before subscription. Prices are exclusive of tax, with VAT applied under the regime in force (the reverse-charge mechanism may apply to taxable customers established in another Member State of the European Union).
Sums due are payable on the dates and by the means stated on the invoice. Any late payment automatically entails the penalties and compensation provided for by the law applicable between professionals, and the Publisher may suspend access to the Platform.
6.Generated Quotes and AI assistant advice
Quotes are calculated from the prices and manufacturing rules provided by the Factories. They are indicative until verified by the User and, where applicable, confirmed by the Factory concerned. The period of validity is the one stated on the Quote.
The AI assistant (dictation, conversation, scan, advice) is a decision aid. It may make interpretation errors. The User verifies the accuracy of dimensions, options and prices before sending a Quote or placing an Order.
Technical advice (glazing, opening, installation, constraints) is provided for information only and does not replace the opinion of an engineering firm, nor compliance with the standards, good practice and regulations applicable to the site. The User remains solely responsible for their technical choices and their commitments to their customer.
7.Orders placed with Factories
The Platform transmits to the selected Factory the Orders validated by the User. Unless otherwise agreed, the supply contract is concluded between the User and the Factory, whose terms (manufacturing and delivery times, warranties, claims, returns) apply to the Order.
The Publisher is neither the manufacturer nor the supplier of the products ordered, and is not responsible for their manufacture, delivery or conformity. After-sales service for the products is the responsibility of the Factory, the Platform facilitating the tracking of requests.
8.Sending Quotes, signature and read tracking
The User is responsible for the content of the Quotes sent to their customers and for their compliance (mandatory information, VAT, warranties). The electronic signature offered on the Platform makes it possible to obtain the customer’s agreement to a Quote; its legal value depends on the law applicable to the contract between the User and their customer.
Reading statistics (opening, viewing) are made available to the User. It is up to the User to inform their customers of this tracking where the law requires it.
9.User obligations
The User undertakes to use the Platform in accordance with the law and these Terms, not to disrupt its operation, not to extract in bulk or by automated means the prices or data it contains, not to resell them or disclose them to unauthorised third parties, and to hold the necessary rights over the content they upload to it.
10.Service availability
The Publisher uses reasonable means to ensure access to the Platform, without guaranteeing uninterrupted availability. Interruptions may occur for maintenance, updates, technical incidents or external causes. The Publisher may change the Platform and its features.
11.Intellectual property
The Platform, its software, databases, trademarks (notably “Fenli”), logos, texts and graphic elements are the property of the Publisher or its licensors. The User is granted a personal, non-exclusive and non-transferable right of use for the duration of their access. The User’s content and data remain their property; they authorise the Publisher to process them in order to provide the service. Factory prices and data remain the property of the Factories.
12.Personal data
The Publisher processes the personal data collected (account, contact forms, use of the Platform) to provide the service, respond to requests and ensure the security of the Platform, in accordance with Regulation (EU) 2016/679 (GDPR). The User, as data controller for the data of their own customers that they enter on the Platform, warrants that they have informed the individuals concerned.
Anyone may exercise their rights of access, rectification, erasure, objection, restriction and portability by writing to hello@fenli.app.
13.Liability
The Publisher has an obligation of best efforts. Its liability cannot be engaged for indirect damages (loss of revenue, customers, business or reputation), for errors resulting from data or prices supplied by the Factories or by the User, or for interruptions caused by a third party or by force majeure.
In all cases where its liability is upheld, it is limited, for all damages combined, to the sums actually paid by the User to the Publisher during the twelve months preceding the event giving rise to liability, to the extent permitted by law.
14.Term and termination
The account is opened for an indefinite period, unless a specific plan applies. The User may stop using the Platform and request closure of their account at any time by writing to hello@fenli.app. The Publisher may suspend or terminate access in the event of a serious or repeated breach of the Terms, after formal notice that has gone unheeded, except in urgent cases.
Sums already invoiced remain due. Clauses which by their nature are meant to survive the end of the relationship (intellectual property, liability, confidentiality) continue to apply.
15.Changes to the Terms
The Publisher may amend these Terms at any time. The applicable version is the one online on the date of use or order. Substantial changes are brought to Users’ attention by any appropriate means; continued use constitutes acceptance.
16.Governing law and disputes
These Terms are governed by Spanish law. In the event of a dispute, the parties shall first seek an amicable solution. Failing that, and subject to applicable mandatory rules, the competent courts of Santa Cruz de Tenerife (Spain) shall have exclusive jurisdiction.
17.Contact
For any question regarding these Terms: hello@fenli.app.